How to claim flight delay compensation with EasyJet

Easyjet Aircraft

Flight delays can be frustrating and inconvenient, disrupting your travel plans and causing unnecessary stress. If you’ve recently experienced a flight delay with EasyJet, you may be entitled to compensation. This guide will walk you through the process of claiming flight delay compensation with EasyJet, ensuring you receive what you’re entitled to under UK & European Union regulations.

Understanding Your Rights

Before diving into the claim process, it’s essential to understand your rights as an airline passenger under European Union Regulation EC 261/2004 and UK 261 which mirrors the EU regulation. This regulation stipulates that passengers are entitled to compensation for delays, cancellations, or denied boarding on flights departing from or arriving in an EU member state and/or departing from or arriving in the UK.

Criteria for Compensation

To qualify for compensation, your flight must meet the following criteria:

  1. Departure or Arrival: The flight must either depart from an EU member state (or the UK) or arrive in an EU member state (or the UK) and be operated by an UK or EU airline, such as EasyJet.
  2. Delay Duration: The delay must be three hours or more upon arrival at your destination.
  3. Circumstances: The delay must not be due to extraordinary circumstances beyond the airline’s control, such as severe weather, security risks, or air traffic control strikes.

Steps to Claim Flight Delay Compensation with EasyJet

Claiming compensation from EasyJet involves a straightforward process. Follow these steps to ensure your claim is processed efficiently.

1. Gather Necessary Information

Prepare the following information before submitting your claim:

  • Flight Details: Your flight number, departure and arrival airports, and the date of your flight.
  • Booking Reference: Your booking reference number, which can be found in your confirmation email or travel documents.
  • Delay Duration: The exact duration of the delay, including the scheduled and actual arrival times.
  • Supporting Documents: Any supporting documents, such as boarding passes, tickets, and receipts, that can corroborate your claim.

2. Submit Your Claim

EasyJet provides an online form for submitting compensation claims. To access the form:

  • Visit the EasyJet website and navigate to the “Flight Delay Compensation” page.
  • Fill out the required fields, including your personal details, flight information, and the reason for your claim.
  • Attach any relevant supporting documents to strengthen your case.

3. Await Response

Once your claim is submitted, EasyJet will review the information provided and determine whether you qualify for compensation. You will receive a response via email, detailing the outcome of your claim. The processing time can vary and can take several months, so be patient and keep an eye on your inbox.

4. Appeal if Necessary

If your claim is denied and you believe you are entitled to compensation, you have the right to appeal the decision. Contact EasyJet’s customer service team for further clarification and provide any additional evidence that supports your claim.

5. Seek External Assistance from Cloud Claims

If your appeal is unsuccessful or you encounter difficulties during the claim process, consider seeking assistance from Cloud Claims – we are specialists in flight delay compensation claims. We can save you time and stress and take the hassle away from pursuing your claim.

Tips for a Successful Claim

To maximise your chances of a successful compensation claim, consider the following tips:

  • Act Promptly: File your claim as soon as possible after the delay to ensure timely processing.
  • Be Detailed: Provide comprehensive and accurate information to support your claim, including all relevant documents.
  • Stay Polite: Maintain a polite and professional tone in all communications with EasyJet’s customer service team.
  • Keep Records: Retain copies of all correspondence and documents related to your claim for future reference.


Experiencing a flight delay with EasyJet can be a hassle, but knowing how to claim flight delay compensation can help mitigate the inconvenience. By understanding your rights, gathering necessary information, and following the steps outlined in this guide, you can navigate the compensation process with ease. Remember, timely and accurate submissions are key to ensuring a successful claim.

If you don’t have time, or you are exhausted dealing with Easyjet yourself, you can hand your claim over to Cloud Claims at anytime. We will be glad to help!


Cloud Claims

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London EC2A 4NE

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